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3443
N Central
Suite 1705 Phoenix,
AZ 85012
United States
Voice
(480) 998-7237
(866) 998-7237
Fax
(480) 993-2294
24/7
NOC
(602) 445-6266
(866) DERU NOC
| Our Network
Bandwidth Although it is only one part of the puzzle to delivering quality services, the biggest hurdle an ISP has to overcome is the ingress and egress bandwidth of it's IP network. Some ISPs start out with a few T1s (1.5 million bits per second) of connectivity to one or two providers, and sell it until they fill that up, then buy more. Others will buy one or maybe two DS3's (45 million bits per second) of bandwidth to a few providers, usually only subscribing to a portion of those DS3's (typically buying say 9 megs of connectivity over a DS3). Deru Internet is connected via four gigabit (1000 megabit) connections to our provider. We believe (and can prove) that a connection to us is going to offer better quality of service than a connection to one of the national backbone providers alone. We aggregate all their good connectivity and skip past the poor connectivity. We are committed to bringing the highest quality Internet connectivity available to our customers. Via our close partnership with our primary provider, PureGig Internet, who has been providing colocation and connectivity to the Arizona marketplace since 1995, we have access to their connectivity of multiple oc12 (622 megabit connections) and gigabit ethernet links to AT&T, Level 3, uu.net, Qwest, and Limelight networks. We also have a backup gigabit link to Level 3 for redundancy and disaster failover. Our building offers multiple fiber carriers, all of which are available in our colocation facilities: Time Warner Telecom, Electric Lightwave, Inc., AT&T, WorldCom, Qwest, AGL, Limelight Metro, and MFN. Content We currently host all TUCOWS software mirrors - over 80 gigs of Windows, Macintosh, Linux, BSD, PDA, and Desktop Themes shareware. It represents content that is updated daily and is strategically situated as close to our customer access lines as possible, giving you the fastest possible access to today's top programs available on the Internet. Via our partnership with EasyNews, a locally owned Usenet News provider (and currently the number one originator of quality Usenet posts), you will have access to Usenet news that is unmatched. Over 40 terabytes of storage offer retention times on articles measured in months on the text based groups, and weeks on ALL the binaries groups, including your favorites. A full feed of Usenet News requires more than a DS3 (45 megabits) of bandwidth - if your provider hosts it's own news and doesn't have at least 45 megabits of bandwidth allocated to Usenet News alone, you are not getting all of the Usenet News posts available. Colocation Knowing that our customers have varying needs when it comes to colocation of equipment, we have two colocation facilities available. Our top tier facility is located within the PureGig Internet Class A facilities, secured by security guard, biometric hand scanners, and video cameras. It sits on two electrical power grids, is supported by dual UPS backup generators, and is further backed up by a stand by diesel generator. Our secondary facility, geared for the more budget conscious, is a Class B facility, with security guard, security alarms, and video cameras providing security. Power is through conditioned UPS lines. Both facilities have multiple connections to our bandwidth provider, PureGig Internet. Server Infrastructure Today's computers are quite powerful. While it is possible to run the various services an ISP provides, (Domain Name Service, Authentication, Web Hosting, Network Management, Email reception/delivery, etc.) on one or a few servers, we have invested in multiple machines for each function , with gigabytes of ram, Ultra 160 SCSI interfaces, multiple Ethernet cards, all running on a full switched 1000/100 megabit Foundry, Cisco and HP Ethernet infrastructure. We are committed to scaling this infrastructure as utilization increases and ensuring redundancy in all of our services. We run Linux on our main machines, and Windows 2003 on our windows hosting machines. All of our services, network connections, and servers are fully monitored with state of the art network monitoring software so we will know before you when a problem arises, and typically fix it before you notice. 24/7 on-site Support We have round the clock, 24x7 onsite support to look over your service.
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